FAQ

Retail FAQs

  • Table Theory creates luxury disposable table linens made from 100% premium cotton. They offer the look and feel of fine linen with the convenience of disposable—beautiful tables without stains, laundry, or ironing. In one line: luxury linens without the laundry.

  • They are not paper. Table Theory napkins are made from real 100% cotton, giving them the weight and feel of linen. Unlike traditional cloth linens, they do not require washing, ironing, stain treatment, or storage.

  • Founder Tara Johnson created Table Theory from her love of hosting and making gatherings feel fun, inviting, and memorable for the people she cares about. When she could not find a large, traditionally sized cotton disposable dinner napkin, she developed a complete table linen collection and later patented a decorative stand that turns a napkin roll into a tabletop piece.

  • Cocktail napkins are ideal for drinks and appetizers. Party napkins work well for lunches, showers, birthdays, dessert tables, and occasions that need something larger than a cocktail napkin but smaller than a dinner napkin. Dinner napkins are designed for a full place setting or more formal table.

  • Our napkins are made from 100% premium cotton, a natural fiber with no plastic or microplastics. They combine the beauty of linen with the ease of disposable.

  • Yes. Table Theory napkins carry OEKO-TEX Standard 100, Class II certification, which means they have been tested for harmful substances. SGS testing also detected no azo dyes or formaldehyde.

  • Yes. They are certified for food contact under both EU LFGB requirements and U.S. FDA 21 CFR 175.300.

  • Yes. They are produced in a facility audited by amfori BSCI. Full test reports and certificates are available upon request.

  • Our napkins are designed for single use. They can be washed, but great results are not guaranteed. The edges may fray, and wrinkles will require ironing. Customers may choose to reuse them when the condition allows.

  • Yes. Our napkins are biodegradable and industrially compostable. Independent SGS testing following ISO 14855 showed 91% breakdown over 180 days. Because they are made from natural cotton, they leave no plastic behind.

  • Table Theory stands are sized specifically for Table Theory rolls. Pairing the corresponding stand and roll ensures the proper fit.

  • The patented stand turns a napkin roll into a functional tabletop display. It keeps the napkins visible and ready to use while creating a more polished presentation.

  • In-stock retail orders typically ship within 3–5 business days. During holidays, launches, or other high-volume periods, processing may take a little longer.

  • Shipping costs are calculated at checkout based on your order and delivery address.

  • Tracking information will be emailed to you after your order ships.

  • Table Theory Package Protection is an optional service for eligible retail orders placed directly through our website. When it is added at checkout, eligible orders may qualify for a replacement if the package is lost, marked delivered but not received, or damaged during transit. Package Protection is not available for wholesale or third-party purchases.

  • Submit the claim through our Returns & Order Help portal using the order number and email address associated with the purchase.

    For a package marked as delivered but not received, wait two business days after the delivery scan. During that time, check all entrances, mailboxes, parcel lockers, garages, household members, neighbors, and building management when applicable.

    Damage and delivered-but-not-received claims must be submitted within seven calendar days of the carrier delivery scan. Lost-package claims must be submitted within 30 days of the estimated delivery date.

    Depending on the issue, we may request photos of the products, shipping box, interior packaging, and shipping label; confirmation that alternate delivery locations were checked; a carrier case number; or a signed statement confirming the package was not received. Please keep damaged products and all packaging until the claim is resolved.

  • Approved claims are resolved with a replacement of the original items at no additional cost. If an item is no longer available, Table Theory may issue a refund to the original payment method. The refund will not exceed the amount originally paid for the protected order, and only one replacement or refund may be issued for each covered loss.

    If the original package is located before the claim is resolved, please notify Table Theory immediately.

  • Package Protection does not cover:

    • Orders that did not include Package Protection at checkout.
    • Incorrect or incomplete customer-provided addresses, or packages later forwarded or redirected.
    • Delivery delays while tracking still shows the package in transit.
    • Packages that were refused, abandoned, or not retrieved from a carrier pickup location.
    • Damage limited to the exterior shipping box when the products are undamaged.
    • Claims submitted outside the stated claim period or containing false, incomplete, altered, or misleading information.
    • Purchases made through wholesale marketplaces, authorized sales representatives, or third-party retailers.

    Product defects, incorrect items, and missing items caused by a fulfillment error are handled through our regular return policy rather than Package Protection.

  • No. Table Theory may review tracking records, delivery scans, carrier information, photographs, prior claims, and other relevant documentation before making a decision. Claims that conflict with carrier records or show evidence of duplication, misrepresentation, or abuse may be denied. Repeated or high-value claims may require additional documentation.

    Table Theory may require signature confirmation or decline to offer Package Protection on future orders when there is a documented pattern of delivery issues or unsupported claims.

  • Please contact us as soon as possible. Change and cancellation requests are reviewed case by case and cannot be guaranteed once an order has entered fulfillment.

  • Contact us immediately with the correct address. We will do our best to update it, but changes are not guaranteed once an order has entered fulfillment or shipped.

  • We will contact you with the available options before moving forward.

  • If your order arrives damaged, defective, or incorrect, please submit a request through our Returns & Order Help portal within 14 days of delivery. You will be asked to upload photos of the product, shipping box, packaging, and shipping label.

    The $8 return shipping fee does not apply when an item is damaged, defective, or sent incorrectly. Please keep the item and all original packaging until your request has been reviewed. We will provide return instructions when applicable.

  • We accept returns on eligible retail purchases made directly through Table Theory within 14 days of delivery. Returned products must be unused, unopened, and in their original packaging.

    Custom products, final sale products, and purchases made through wholesale marketplaces or authorized sales representatives are not eligible under this retail return policy.

    To begin a return, visit our Returns & Order Help portal and enter your order number and the email address used at checkout. Please do not send products back without submitting a return request first.

  • Yes. For change-of-mind returns or items ordered by mistake, a flat $8 return shipping fee will be deducted from your refund. This fee helps cover a portion of the prepaid return shipping cost.

  • Once an approved return has been received and inspected, the eligible refund will be issued to the original payment method.

  • If tracking shows your package as delivered but you cannot find it, please wait two business days. Check entrances, mailboxes, parcel lockers, garages, household members, neighbors, and building management, if applicable. You may also contact the shipping carrier directly to confirm where the package was delivered.

    If you added Package Protection and the package is still missing, submit a claim through our Returns & Order Help portal within seven calendar days of the delivery scan. If Package Protection was not added, contact us with your order number and tracking information. We may help with the carrier inquiry, but a replacement or refund is not guaranteed.

Wholesale FAQs

  • Both brick-and-mortar and established online retailers may apply. Every application is reviewed case by case to ensure the business is a good fit for the Table Theory brand.

  • Applicants should be prepared to provide a resale certificate or equivalent documentation, proof of an established retail business, and a business website or active social media presence.

  • Wholesale applications are typically reviewed within 1–2 business days.

  • Approved retailers may order through the Table Theory wholesale website, Faire, or an authorized Table Theory sales representative.

  • Approved retailers may order through the Table Theory wholesale website, Faire, or an authorized Table Theory sales representative.

  • The minimum is $150 for both opening orders and reorders.

  • Wholesale products are ordered in increments of six.

  • Table Theory products have high perceived value, gift-ready presentation, and a premium look that photographs beautifully. The broad color assortment encourages repeat purchases, while the patented stands create a polished display and give customers a reason to return for refill rolls.

  • Payment is required when the order is placed.

  • In-stock wholesale orders may ship sooner, but please allow up to 10 business days after payment is received.

  • Yes. You may pay when the order is placed to reserve available inventory, or arrange to pay closer to the future ship date without an inventory guarantee. Inventory is not held until payment is received. If an item is out of stock, payment secures the inventory as it becomes available, and estimated restock dates will be provided.

  • We will contact you with the available options before moving forward with the order.

  • Shipping charges are calculated at checkout.

  • Tracking information will be emailed after the order ships.

  • Please contact us promptly and include photos of the product and packaging so we can review the issue and help resolve it.

  • Wholesale orders are final sale except in the case of a defect or an error on our end.

  • Wholesale orders are final sale except in the case of a defect or an error on our end.

  • Changes are allowed before the order enters fulfillment. Please contact us as soon as possible if an adjustment is needed.

  • Approved retailers may sell Table Theory products through the store and website approved with their wholesale account.

  • No. Table Theory does not offer geographic or retailer exclusivity.

  • Email wholesale@shoptabletheory.com. If you placed an order through a sales representative or another wholesale platform, you may also use that channel's standard contact process for order status and account questions.

Hospitality FAQs

  • Our Hospitality Program serves restaurants and bars, hotels and resorts, clubs, caterers, and event venues looking for elevated disposable linens for service, guest experiences, or special events.

  • Contact Table Theory directly or submit our Hospitality inquiry form. Tell us about your business, the products you are considering, your estimated quantity, and your desired delivery date so our team can recommend the best options.

  • Yes. Hospitality customers may order standard Table Theory products or work with us on custom-branded napkins.

  • Hospitality pricing is quoted by project. Larger quantities generally receive better pricing, so we recommend sharing your best quantity estimate when requesting a quote.

  • Yes. Physical product samples are available by request.

  • Yes. The napkins are made from 100% premium cotton and are certified for food contact under both EU LFGB requirements and U.S. FDA 21 CFR 175.300. They also carry OEKO-TEX Standard 100, Class II certification and have been tested for harmful substances. Full test reports and certificates are available upon request.

  • A 50% payment is required for production to begin. The remaining balance is due Net 10 after the order ships.

  • Small-quantity domestic production is typically estimated at 3–5 weeks. Overseas production is estimated at approximately 90 days. Production timing begins after the digital proof is approved and the 50% payment is received.

  • No. Shipping is charged separately when the order ships.

  • Changes may be requested until the digital proof is approved. Once the proof is approved and production begins, changes or cancellations cannot be guaranteed.

  • Custom hospitality orders are final sale except in the case of a defect or an error on our end.

Custom Design FAQs

  • Custom Table Theory napkins are made from the same 100% premium cotton as our standard napkins, with no plastic or microplastics.

  • All Table Theory napkin sizes are available for customization, including cocktail, party, and dinner napkins.

  • Retail customers may order one custom roll. Wholesale customization requires a minimum of two rolls and is available only to approved wholesale accounts. Ordering two or more rolls does not automatically qualify a customer for wholesale pricing.

  • Small custom orders are available in our in-stock base colors. Available colors will be confirmed as part of the quote and design process.

  • Retail customization is $52 per roll and includes one print location, either centered or in the lower right corner. A second print location is an additional $30 per roll. There is no setup fee. Wholesale custom pricing is provided by quote and is available only to approved wholesale accounts.

  • For the best print quality, we recommend uploading your logo or artwork as an SVG file. We also accept high-resolution JPG, JPEG, PNG, GIF, and BMP files. Please submit the highest quality version available.

  • Yes. A digital proof is included for review and approval before production begins. Physical proofs are not provided.

  • Revisions may be requested during the proofing process. Additional revisions may incur a fee depending on the scope of the changes.

  • Payment in full is required before production begins.

  • Domestic custom orders typically take approximately 2–3 weeks after payment is received and the digital proof is approved. Overseas custom orders are estimated at approximately 90 days. Timing may vary by project and will be confirmed with your quote.

  • No. Shipping is additional.

  • Requests are reviewed case by case before production begins. Once production has started, changes or cancellations cannot be guaranteed.

  • Customers are responsible for reviewing all names, dates, wording, placement, and design details carefully before approving a proof. If an approved proof contains an error, responsibility and available options will be reviewed case by case.

  • We match printed colors as closely as possible, but colors may vary slightly from what appears on a digital screen.

  • Customized products are final sale except in the case of a defect or an error on our end.